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FAQ

1.How do I book a flight?

You can make a reservation over the telephone on Our main reservations number 020 8429 2900 or by e-mailig us on sales@german-travel-uk.com

2. Do I need visa for my destination?

This depends on the policy of the country you are travelling to.
If you are travelling to an EC (European Community) country and have a Valid UK Passport you will not need a visa.

3. Do I need travel insurance?

Travel Insurance is a legal requirement for anyone travelling outside of the UK. If you have not already purchased your Travel Insurance, you can call us on 020 8429 2900 where we can advice you further

4. Are there special passport requirements for my destinations?

If you are travelling outside the European community you will need a minimum of 6months validity on your passport (of the date of return travel)

For advice on non-European community destinations for UK passport holders You must visit the Foreign and Commonwealth Office web site.

5. How do I pay for my flight?

We accept all major credit and debit cards.
The charges for card payments are as follows:
Debit Cards - £1.50
Credit Cards - 2% of transaction value
We can also accept cheques, cash and Bank Transfer payments  - for more information on paying by cash or cheque, please speak to one of our sales consultants.

6. How do I receive my travel documents?

Your Travel documents will be sent to you in the post 3-10 days prior to departure. If you have provided us with your email address then your documents may also be emailed to you.

7. What do I do if I have not received my tickets?

 If you have not received your tickets 3 days before departure please call 020 8429 2900 with your booking reference at hand.

8. How do I change or cancel my flight?

At German Travel Centre LTD we have a dedicated department for amendments and cancellations - The telephone number to call is 0208 429 2900

9. What is my check in time for my flight?

Your check in time is 2 hours prior to departure (unless otherwise stated). We would always advise passengers to get to the airport up to 3 hours before your departure to avoid any unnecessary stress or queuing.

10. If I book through German Travel Centre LTD am I protected?

German Travel Centre Ltd is bonded with ABTA, ATOL and IATA (See the About Us page and our Terms and Conditions for more information)
ABTA - 90685
ATOL - 2977
IATA

11. What is an e-ticket?

Please note that German Travel Centre LTD now issues all flight bookings using e-tickets (electronic tickets).

E-ticketing is a "paper-less" way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. German Travel Centre LTD will send you a confirmation email or by post with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical "e-ticket" or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg YG9TY4.

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

If you lose your original e-ticket confirmation email, please contact our call centre on 0208 429 2900 as soon as possible and they will re-issue your confirmation. Please note an adminstration fee may apply for this.

12. Why is www.CheckMyTrip.com useful?

When we send you an German Travel Centre LTD confirmation e-mail, you will see a 6-digit booking reference which is made up of a combination of letters and/or numbers. You can use your booking reference to log into www.CheckMyTrip.com for the following:
- Check itineraries for any flight changes
- Get destination information.
- Check your baggage allowance (available on most airlines)
- Find all reference numbers required for online check-in
- Check all your flight details including aircraft type, in-flight meals etc.
- Check if your e-ticket number has been processed by the airline (this is recommended if you are flying within 48 hours of making your booking)

13. What is my baggage allowance?

Baggage allowances vary between airlines and can change from time to time, so to ensure you get the most accurate and up-to-date information please ask our sales consultants whilst making booking.

German Travel Centre LTD recommends that all passengers check the weight of their bag before leaving for the airport, as you may be asked to re-pack your bag if it exceeds 32kg.

If you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to take the lesser amount.

14. Why should I check in online, and how do I do it?

Checking-in online is an easy way to save queuing time at the airport. On arrival at the airport, passengers who have already checked in online only need to drop their baggage off in the appropriate area, before proceeding to security. The time that you can start checking in online varies between airlines but is usually between 24 hours to 1 or 2 hours before departure.

To check-in online, you’ll usually need to provide your Booking reference number (also called PNR, reservation number or confirmation code). This is a six-digit alphanumeric combination provided on your German Travel Centre LTD confirmation email. If airlines ask for your e-ticket number instead, you can find this by looking up your booking details on the www.checkmytrip.com site.

Please ensure that you read the terms and conditions when checking in online as airlines' restrictions differ. For example, some airlines do not allow infants to be checked in online, and others cannot provide online check-in to certain destinations.

Please note: for group booking online check-in is not always possible.

15. How do I know my booking is confirmed?

A confirmation letter or email with details of your booking will be sent to the email / postal address you provided. The email / letter will contain your booking reference(s) and itinerary. This is your receipt of payment and your contract with German Travel Centre LTD. Please print your confirmation email, as you will be required to present your booking reference numbers at the airport, hotel or car rental pick-up location.

You can also check your flight details on www.CheckMyTrip.com.

16. What's the best way to contact German Travel Centre LTD? 

You can contact German Travel Centre Ltd by e-mail on sales@german-travel-uk.com or by phone on 020 8429 2900.

Sales Centre opening hours
Monday - Friday: 9am-5.30pm
Saturday: 10am-1pm

17. What happens if I miss my connecting flight? 

These are general indications as to what may happen if you arrive too late at an intermediate airport to catch your onward flight to your final destination. (For example, if you are flying from London to Tokyo with Lufthansa via Frankfurt, your connecting flight is in Frankfurt. If the London-Frankfurt leg is delayed, and you miss the connection to Tokyo then the following information will be of use to you.)


If the initial carrier is at fault then it should rebook you on the next available flight. If the next flight is only the following day then you should either be put up overnight (hotel accommodation if necessary, and meals), or re-booked to your destination on another airline departing sooner. This is determined by the usual protocol of your specific airline.

If something within your control causes you to miss your initial flight, therefore delaying you past the departure of your connecting flight, then the airline is under no obligation to re-book you, and you may have to buy a new ticket.

Always make sure you leave enough time spare for flight transfers, particularly at notoriously busy airports such as Heathrow, Atlanta, JFK and Charles de Gaulle.

 18. Where are the Fare Rules?

So that we can offer you the best deals on your flights, many of the tickets we sell have restrictions. In other words, the cheaper the fare, the more restrictive the flight.

19. What if the person paying is not travelling? 

You can still book with German Travel Centre LTD if your friend/relative is paying for your journey.

Please remember that if you book e-tickets, some airlines require a form of identification. The form of identification must belong to the person travelling and is usually a credit card, frequent flyer card or passport.

Therefore, if your friend/relative is paying for you to travel with their credit card, you will need to put your own credit card, passport or frequent flyer details in the identification field at the time of booking, so that you are able to produce them at the airport as identification.

If you are paying for your friend/relative to travel, then you must ensure that they enter their identification details in the identification field so that they can prove who they are when they arrive at check in.

In exceptional circumstances due to extra checks, we may not be able to send confirmation of your booking to the airline immediately if someone has booked on your behalf. If you are due to fly within 48 hours of booking, please log into CheckMyTrip.com to make sure that your e-ticket numbers have been processed, and are visible.

We advise you to keep the card you made the payment with at all times, if possible.

20. How do I request a special meal? 

During the booking process, please ask the agent for a special meal request. You can choose from baby food, child menu, diabetic, gluten-free, Halal, Hindu, Kosher, low sodium, low cholesterol, vegetarian and vegan.

We will forward your request to the airline but we cannot guarantee your preference. We recommend that you re-confirm your meal choice with the airline on check-in.

21. When do I need to check-in for the flight? 

Please check-in for your flight approximately 2-3 hours before the departure time on your ticket/itinerary. If you arrive at the airport later than the specified check-in time we will not accept responsibility if you’re unable to travel.

22. Can I book for more than 9 people? 

Yes, its possible to make a booking for more than 9 persons, Please call us on 020 8429 2900 and ask for our dedicated Groups tem.

23. What are your Terms and Conditions?

To view German Travel Centre LTD full Terms & Conditions go to the Homepage, scroll to the bottom of the page and click on Terms and Conditions.

24. When will the payment be debited from my credit card?

Usually, when booking with German Travel Centre LTD the payment transaction will occur immediately.

However, if you are booking a flight with German Travel Centre LTD and paying by credit card, the total cost of your trip may appear as two transactions. You may see a charge from German Travel Centre LTD and you may see a charge from the airline as separate transactions. Please note, that the airline charge may appear on your statement a number of days after the German Travel Centre LTD charge.

When your tickets have been issued, the payment will show on your next bill.

25. Can I book with German Travel Centre LTD if I'm not a UK resident? 

Yes, E-ticket bookings may be made by anyone as long as they have a valid credit/debit card as their form of payment.

Please be aware that all our flight prices are quoted in GBP (Great British Pounds - £ - Sterling).

 26. What is ATOL? 

 ATOL - Air Travel Organisers Licencing


Managed by the Civil Aviation Authority (CAA), ATOL is the Government’s licensing and financial protection scheme for air holidays and packages sold by tour operators and travel organisers in the UK. It does not apply to the purchase of stand-alone flights. With over 28 million people covered, ATOL is the UK’s biggest holiday protection scheme.

ATOL protects you from losing your money or being stranded abroad. It does this by carrying out financial checks on the firms it licenses, and requiring them to lodge a financial guarantee, or bond, which can be called upon to assist customers if the firm goes out of business.

For example if your tour operator were to go out of business, the CAA will make a refund to you or, if you're abroad, they'll arrange for you to finish your holiday and fly home.

You can find out more about ATOL and the CAA by visiting their site: www.atol.org.uk

27. How secure is the German Travel Centre LTD site? 

German Travel Centre LTD uses SSL, or Secure Socket Layer technology to encrypt your credit card details at the time of entry. This enables German Travel Centre LTD to transmit your payment details directly to our reservation system with the utmost security.

When information is encrypted, it’s scrambled between your computer and our server. The information is only unscrambled when it safely reaches our end.

We will never divulge your details to a third party, and have a strict security policy that prevents anyone obtaining access to your booking without your permission. 

28. Tax refunds on non-refundable tickets 

This is all dependent on which airline you were booked with. Not all taxes are refundable. Your refund request will be processed in accordance with the relevant airlines refund policy and any monies will be credited to the original form of payment. Please note there may be an admin fee to process the Tax refund requests.

29. What does non-refundable mean? 

Non-refundable means just that. If you need to cancel or modify your flight, you will not be eligible for a refund for the ticket(s) you have already purchased.

If you decide to cancel your non-changeable, non-refundable ticket, you can request a refund of your taxes with our call centre who can action any applicable refund upon receipt of your email, written instructions or telephone call to cancel.

30. Are all departure airport taxes included in the cost of my ticket?

All prepaid taxes are included in your ticket. However, some airports may charge a local departure tax that can only be paid at the airport before you leave. There will usually be a booth near to the check in desks where you can pay in local currency.

To find out if you'll need to pay a local departure tax on your way home, please check the relevant airport website before you travel.

31. What should I do if I make a mistake on my booking?

As soon as you realise you’ve made a mistake contact us on 0208 429 2900

32. What are "cookies"?

A cookie is a piece of information about the user that a website can send to your web browser, which may then store it on your computer system. With the use of cookies, we can better serve you when you visit our site again. Should you prefer, you can edit your browser options to block them in future.

33. How do I know which terminal my flight leaves from?

Please ask our sales team for this information when you are booking, please note this information will also apprear on your e-ticket confirmation.

34. What is a code share flight?

A codeshare is a deal struck between airlines to carry each other's passengers. This allows carriers to provide passengers with a much wider choice of destinations. The flight number of the airline whom you book with will appear on your ticket/confirmation, but make sure you look out for the correct operating carrier in your flight details.

35. Can I request assistance at the airport? 

If you want the airport to provide a wheelchair or a motorised buggy to transport you from check-in to the boarding gate, please let us know at the time of booking your travel arrangements, or at least one day before you are due to travel.

We will try our best to ensure that the airport provides this service for you.

36. Can I take my own wheelchair?

Most airlines will allow you to take your own wheelchair or mobility aid on the flight, however, please let us know at the time of booking. We'll need to know the weight and measurements of the wheelchair to advise the airline well in advance of your journey.